Our helpdesk is available during standard business hours (8-5) to address any inquiries, technical issues, or general support requests you may have. Our knowledgeable and friendly support staff are dedicated to providing timely resolutions and guidance.
Extended Support Hours
For clients with always-on requirements or those in the public safety sector, we offer 24/7 support. Our support team is available around the clock to ensure uninterrupted service and immediate assistance whenever you need it.
In addition to our helpdesk, we have a dedicated team of mobile engineers who travel across Canada to provide onsite support. These skilled professionals are available to assist with installations, troubleshooting, maintenance, and any other technical support required at your location.
Regional Extended Onsite Support
Our onsite support team is strategically based in Montreal, Toronto, and Quebec City. These locations allow us to offer expedited onsite assistance and faster response times in these areas. For clients based in or near these cities, our 24/7 onsite support is available for urgent situations that require immediate attention.
Whether you require assistance over the phone, via our helpdesk, or need hands-on support at your location, our support service is committed to delivering exceptional service and ensuring your satisfaction. We strive to be your trusted partner in meeting your support needs and helping you achieve optimal performance for your systems and infrastructure.